We are sorry to hear this, and we will endeavor to rectify the error as efficiently as possible.
If you have received a damaged or incorrect product, you are able to return the order to your local Toys R Us store, with a copy of your tax invoice from your confirmation email. Here, staff will be able to assist you with obtaining an exchange or refund.
If this is not a suitable option, please contact us on 1300 869 7787 to discuss alternative arrangements with a member of our Customer Service Team. Alternatively, you can click HERE to submit a form to provide us with all the relevant details, and we will be in contact with you as soon as possible.