Ordinarily, deposits or goods placed on lay-by represent an unsecured claim against TRU Australia would not be able to be recovered.
The Administrators will complete sales under a lay-by if the outstanding balance is paid, subject to stock availability.
Until further notice, where you have paid a deposit or lay-by payment and stock is not available, Administrators have agreed to honour payments in store on the basis that the total transaction is at least double the value of the deposit or payment amount utilised in that transaction (i.e. utilise a $100 lay-by deposit, the value of the transaction must be at least $200).
Unfortunately, no new special orders can be accepted, unless the stock is available from other stores or the TRU Australia Distribution Centre and with store manager approval.